BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ↩īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I have the order confirmation and receipt. If a product is not in stock a message will display where you can input your email address and be notified when it is back in stock ” You say you don’t need to advertise “free” firearms on your website but you did. Our inventory is continuously updated every 5 minutes. in fact on the front page of your website it states that if are able to “add an item to your cart it is physically in stock at our retail store and ready to be shipped. You claim that if a firearm is priced at $0.00 it is not for sale, there is nowhere in your company policy that states such a claim, and nowhere in the product details it was not in stock. For your reference, details of the offer I reviewed appear below.
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The attached document was provided by Glock as documentation and evidence of them replacing the original firearm in question. Nevertheless, had we been made aware at any point in time of the issues with this firearm we would have been more than willing to assist in the warranty process or would have replaced the firearm with an additional unit. Whatever may have happened to this pistol to cause this damage is something that occurred while it was outside of our possession. Glock was able to resolve all these issues by replacing the firearm with an upgraded model that was shipped out to his local FFL dealer. They stated that the only way that this can occur is when the slide is dropped on a hard surface while it is removed from the pistol.
#ELK COUNTY AMMO AND ARMS PRICE MATCH CRACKED#
Glock was also able to also confirm that this firearm was replaced under their warranty for a bent and cracked nose ring. Many distributors order Glock firearms in very large volumes and it is possible for them to have firearms in their warehouse for years before all units are sold to retailers. We reached out to Glock, and they were able to confirm the manufacture date of 02/12/19. This was a brand new in the box firearm as it was shipped to us. We received these pistols on 05/20/22, your order was placed on 05/28/22 and shipped the next day to his dealer. The pistol that was sold to **** was purchased from in a lot of 10 from one of our Glock Distributors. I can provide that as a follow up, once received. I am also awaiting a written letter from Glock confirming they destroyed the pistol due to the liability issue. I can also provide the FFL transfer form, showing the transfer to me from the FFL the item was shipped to. I have included the receipt for my online purchase from Elk County Ammo & Arms. As a result, I am not out the $519.99 I paid for the item. Per my conversation with a Glock rep, they are not able to return the pistol due to liability. As you can see from the receipt this was sold in New condition.īecause Glock OEM parts had been replaced, the warranty was voided. They verified that the internal parts also had significant wear indicating the firearm was not new. They verified that the pistol would have been a liability had it been shot as it would not have been safe. I sent the pistol into Glock under a warranty investigation. the barrel nose was crooked and had minor cracks
Aftermarket cheap parts had been used to replace Glock OEM parts. It was not new, it clearly had been used I took it out and inspected it more thoroughly to realize that it had a few issues: I have not used the firearm and it sat in my safe until last week. I purchased a "New" Glock G43x from Elk County Ammo & Arms on July 23, 2021.
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